← Unwrapped

Support

Questions, a bug, or a zman that looks wrong? Email support@wraptounwrap.com.

What you need

Setting up your sticker

In Unwrapped, open Settings → Stickers → Add a sticker and hold the top of your iPhone to a blank sticker. Once it's ready, put it in place and test it through the case: testing checks the sticker without unlocking anything.

Where it goes

On the case or bag only, never on the tefillin themselves (the batim, retzuos or parchment). The inside of the tefillin bag or the inner lid of the case works best, so you reach it as you open the case. If you'd rather not stick anything on the bag, stick it to a small card and slip it into an inner pocket.

Common questions

Does it lock on Shabbos and Yom Tov?

No. Shabbos and Yom Tov never lock (one day of Yom Tov in Israel, two abroad). Chol Hamoed follows the "Tefillin on Chol Hamoed" setting. On Tisha B'Av, taps count from chatzos.

Tapping the sticker opens Safari instead of the app

Open Unwrapped and use "Tap your tefillin case" from inside the app; that always works. Lock Screen taps need an internet connection the first time after installing, so iOS can verify the sticker's link.

I lost my sticker, or it stopped working

Settings stay frozen while you're locked, so nobody can loosen the lock in a weak moment. Use a day pass, or wait for shkiah when the lock ends by itself. Then go to Settings → Stickers, remove the old sticker and add a new one.

I'm travelling

The lock follows the location saved in Settings. Set a new location where you are so the zmanim match.

Why can't I change settings right now?

Every setting could loosen the lock, so they're frozen while your apps are locked, during an emergency unlock and during a test lock. Tap your sticker, use a day pass, or wait for the lock to end.

How do I stop using Unwrapped?

While your apps are unlocked, open Settings → Reset to remove every restriction and erase Unwrapped's data, or delete the app. With Strict Mode on, apps can't be deleted while you're locked.